New Delhi, India - 1 March, 2002 (PRN): IT&T Limited, one of India's leading contact center companies and a founder member of the Call Center Association of India, today announced the opening of its second contact center in India which has a capacity of 600 seats. This center offers Inbound/Outbound Voice Services, Back Office Processing Services and Web Interaction Services to customers based in the American and European markets.
“India offers a workforce of highly dedicated, well educated, English speaking professionals and the infrastructure needed to deliver world class and quality customer care,” said Mr. Hemant Kohli, CEO, IT&T Ltd. “Our new facility will give us an opportunity to serve the growing demands of our business. At IT&T our philosophy of providing superior customer services based on stringent Quality processes shall ensure high quality service standards for our discerning customers”.
“In a highly competitive world, companies are looking to outsource much of the work that needs to be done, but have little to do with its success. As global companies such as GE and British Airways have found out, India, with its inherent strengths, has an advantage while setting up call centers,” added Mr. Kohli.
The contact center is headed in India by the Director - Call Center Operations, Mr. Phil Romero, who comes to IT&T with a diverse background in the call center and e-commerce industry and has worked with large American Corporations such as IBM, Qwest Communications, Bank of America, MCI, MBNA, West Teleservices etc. IT&T's Chief Operating Officer, Mr. Daniel Lappin heads the operations in the US. Mr. Lappin has over 20 years of contact center experience and over the past 6 years, has equipped, organized, started and managed 9 new contact centers employing over 6,000 people. These centers provide their services to companies like AT&T, Media One, Capital One, American Express, Pitney Bowes and Verizon Wireless.
IT&T is currently running several inbound and outbound campaigns from this call center for major US Corporations.
About IT&T Ltd
Founded in 1990, IT&T is a leading global services company and has been ranked as one of India's Top 500 companies (Business Today Sept. 2001) and one of India's Top Wealth Creators (Business Today April 2001). Leveraging high quality resources from India, IT&T delivers cost effective services and solutions to its global customers. The company has established a dominant position for itself in India in the business of systems and network integration and facilities management.