Harland Partners with OutSource Management, Inc., to provide e-statements to Financial Institutions

Harland Partners with OutSource Management, Inc., to provide e-statements to Financial Institutions

Atlanta - July 18, 2002 (PRN): John H. Harland Company (NYSE: JH) is partnering with OutSource Management, Inc. (OMI) to offer electronic statements to Harland direct marketing customers as an optional add-on to its printed statement production, both companies announced today.

The Harland and OMI partnership combines Harland's strength in the financial services arena and OMI's experience in providing e-services to Fortune 5000 companies to offer Harland financial institution clients electronic communication management for strategic and traditional transactions such as statements. In addition to its direct mail, check and statement printing services, Harland now will be able to provide clients the ability to deliver statements, marketing materials and email management to their accountholders via the Internet.

Industry trends reveal that accountholders increasingly want the convenience of electronic access to their financial information. With Harland's e-statements, accountholders can view and print their statements online. Hyperlinks in the HTML image contain promotional messages that, when clicked, take accountholders to promotional pages on their financial institution's web site.

Financial institutions benefit by the reduction of costs and improvement in customer support, and gain a more efficient, positive image with their customers. Accountholders are more satisfied because they receive their information faster, efficiently and in a manner that gives them flexibility over paper processing and postal systems.

Together, OMI and Harland can provide a full-circle approach to communication outsourcing for financial institutions.

"We have combined the strengths of both companies and integrated our processes to allow a financial institution to focus on its core business while providing a complete managed service," stated OMI President Brad Banyas.

The e-statement service has been integrated with Harland's ULTRADATA offerings and Stratics™, Harland's Analytical Services behavioral models. With the combination of ULTRADATA, Stratics and OMI's Statement2web application, financial institutions can now promote personalized services to members and customers through statements, email campaigns and newsletters. This combined service will show in a measurable fashion the effectiveness of the financial institution's customer interactions. The service will analyze, store and provide reports on all activity that takes place over the financial institution's web site.

About Harland
Atlanta-based John H. Harland Company (NYSE: JH) (www.harland.net) is listed on the New York Stock Exchange under the symbol "JH." Harland is a leading provider of software and printed products to the financial institution market. Harland's software solutions include deposit & loan origination, platform, teller, call-center, mortgage, business intelligence, core processing and customer relationship management systems. Harland's printed products offerings include checks, direct marketing and financial forms. Scantron Corporation (www.scantron.com), a wholly owned subsidiary, is a leading provider of software services and systems for the collection, management and interpretation of data to the financial, commercial and educational markets.

About OMI
Atlanta-based OutSource Management, Inc. (OMI) www.outsourcemanagement.com is a Managed Communication Services Company. OMI blends traditional communications such as print and mail with electronic enhancement, management, tracking and delivery of information for campaign management or direct marketing programs. Cross-Channel delivery allows customers to take advantage of all customer touch-points: Internet, Email, and Wireless and Print mediums. OMI's offerings can be set up as a managed service for any traditional paper-based application or for specific applications that address customer to cash strategies that include: ESP- Electronic Statement Presentation (Statement2Web),EBPP- Electronic Bill Presentation and Payment, EIPP- Electronic Invoice Presentation and Payment (Invoice2Web) The above services can include Customer Service Module, Live Chat, Click-Stream Analysis, One to One Marketing and Client Personalization modules.

For more information, contact:

Harland
Rick Goldman
Phone: 703-961-8269
Email: rgoldman@harland.net

OMI
Contact: Managed Communications Dept.
Phone: 678-566-3620
Email: info@outsourcemanagement.com

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